Administrative Care Coordinator Unit (ACCU)

The ACCU of the Frederick County Health Department can help individuals on Medicaid who experience issues such as being denied medical or pharmacy services; receiving an unexpectedly large bill from a doctor’s visit; having insurance but not knowing where to get help; and/or being dropped from Medicaid and not understanding how to get reinstated. The Unit provides Medicaid beneficiary care coordination through Medicaid, promotes healthy outcomes, and helps individuals effectively and efficiently use their medical benefits.

Channel designed and built a landing page that is the single-source location for all ACCU information. This page helps generate awareness, educate the public and takes some of the complexity out of finding help for the target audience. The landing page continues to play a vital role for Frederick County’s ACCU, acting as its “home” for those on Medicaid and/or going through the process of getting reinstated.