The mission of the Maryland Public Service Commission (MPSC) is to ensure safe, reliable, and economic public utility and transportation services to the citizens of Maryland. To fulfill its mission, MPSC regulates all major utilities such as gas, electricity, telephone service as well as taxis, limo services and charter buses, and even watercraft. In 2013, Channel Communications was asked to give the MPSC website a new look as well as improve accessibility for the citizens of Maryland. Channel identified several key areas that needed to be addressed for the MPSC site and provided approaches for each of them to be implemented successfully.